WHAT SHOULD I CONSIDER?

IMPORTANT to note that PETVALET is not directly, jointly or indirectly liable for any damage or harm that the dog, the owner of the dog, or the dog's keeper may suffer. PETVALET is only concerned with providing keepers and owners with a platform that facilitates communication between dog keepers and owners.

For the purposes of the Pilot test, PET VALET guarantees that the platform will operate under the restrictions implied by the first phase of the application (coverage by zones and hours). However, PETVALET guarantees that the services will be provided in a professional manner in accordance with high quality standards. IMPORTANT that users, both caregivers and owners of dogs, report any deficiency in the services provided in order to improve the user experience and in accordance with the following terms and conditions.

IMPORTANT TO NOTE THAT ANY DOG OWNER HAS THE RIGHT TO REFUSE THE SERVICE FOR THE FOLLOWING REASONS:

  1. For identifying or suspecting falsehood in the data provided either by the owner of the dog or by the caretaker.
  2. Due to inconsistencies in the price or in the description of the service.
  3. To determine that there are sufficient disqualifications by one or more dog owners against a sitter for not having adequately rendered previous services.

THEREFORE, PETVALET RESERVES THE RIGHT TO REJECT THE ORDER FOR THE REASONS DESCRIBED ABOVE.

TERMS AND CONDITIONS PETVALET

TERMS AND CONDITIONS PETVALET

The following terms and conditions (T&C) will govern the provision of services by LEAN APP S.A.S. (hereinafter "the provider" or "Pet Valet", in favor of The user ”, that is, any natural or legal person registered on the website or mobile application through a mechanism that will require the user to enter security information (login and password), or to enter a third-party electronic platform that requires said identity verification mechanism, data over which it has full responsibility for use and custody, being responsible for the veracity of the personal data provided to the provider.

The use of the PET VALET application, its website, or any functionality derived from these (hereinafter "the service"), implies the following for each user:

  1. You have read, understand and unconditionally accept its terms and conditions.
  2. That he is of legal age and has sufficient legal capacity to contract the services offered by PET VALET.
  3. That he assumes all the obligations that arise from his charge for the use of the service.
  4. The user agrees to use the service in accordance with the Law and the general and particular terms and conditions of the products and services offered by PET VALET at all times, and must refrain from using them to:
    1. Transmitting your username and password to unauthorized third parties, and you must immediately notify PET VALET of access by an unauthorized user to said information.
    2. Carry out illegal activities, contrary to good faith, customs, morals or public order.
    3. Carry out activities that constitute an infringement of the regulation on intellectual and industrial property or any other rule of the applicable legal system.
    4. Reproduce, duplicate, sell or exploit any content on the Website for commercial purposes.
    5. Disseminate content of a racist, xenophobic, pornographic, apology for terrorism and / or that violates human rights.

These conditions will have an indefinite period of validity and will be applicable to all use of the service by the user. The provider reserves the right to unilaterally modify these Conditions, without this affecting rights acquired prior to the modification.

  1. OBJECT

The purpose of this contract is to regulate the terms under which PET VALET grants the use of its technological platform to users, in order to contract independently and autonomously, the purchase and sale of various products and services between natural persons and / or legal, and particularly, between those who will be called "the caretaker" and "the owner" of the dog or pet (both are called interchangeably as "users").

  1. PRIVACY AND USE OF PERSONAL DATA

As a requirement for user access to the platform offered and services offered by the provider, they must first complete the registration through the technological tools provided by the provider for this purpose. Subsequently, and depending on the nature of the services you intend to use, you may be contacted electronically or by telephone to confirm or obtain additional information (which may include personal data such as address, telephone, email, photocopy of identity document, photocopy other documents such as utility bills or correspondence). During said registration and validation process, as well as during the use of the platform, the user must freely and voluntarily provide the personal data that will be required, which will be used for the purpose of validating identity, judicial background in databases of public data, verify information provided on address, as well as to provide the services covered by this agreement, likewise, said information may be subject to use for promotional or commercial purposes related to other services and products that, from time to time, may the platform offer. The acceptance of these T&C by the user, as well as the use of the platform, implies his authorization to the provider for the handling of said personal data in accordance with the PRIVACY POLICY OF PET VALET, which can be consulted in the final section of these Terms and Conditions. However, the owner may fully exercise their rights set forth below:

As the owner of the data, the user has the right to: (i) know, update and rectify your information, (ii) free access to personal data that are under our control, (iii) request proof of authorization for the handling of your information, which will be understood to be granted through the acceptance of this contract (iv) be informed of the use of personal data, (v) present before the Superintendency of Industry and Commerce complaints related to infractions to the protection of personal data, and (vi) revoke the authorization to use said data.

Consequently, the user may at any time make the aforementioned requests regarding their information to the email: admin@petvaletapp.com

  1. CONTRACTING PROCEDURE

Until additional means are provided by the provider, the only means of registration to the platform will be the linking of said registration through the user's existing account on the “Facebook” platform. The user must have a username and password to enter the active Facebook account, agreeing to make diligent use of them, and not make them available to third parties, as well as to notify the provider of the loss or theft of the themselves or possible access by an unauthorized third party, in such a way that it proceeds to immediately block access to the platform.

The user will not be able to choose as a name visible to the public, any other than their duly registered legal name.

Once the user account has been created, the procedure for the use of the platform by the owner of the dog will follow the following steps:

  1. The owner of the dog will request one of the services that the platform allows to request, indicating the information that is required in order to identify possible service providers.
  2. Dog sitters will receive requests from dog owners, according to certain availability criteria previously entered by them. If available or interested, caregivers may respond to each request, including additional information, as well as details and conditions corresponding to their proposal.
  3. The owner of the dog may choose any of the proposals received, following the steps established for this on the platform.
  4. If the platform allows it, the user may choose to pay for the selected service by credit card, or otherwise, they must pay the value of the services, in accordance with the method agreed with each caregiver.

Once the transaction is concluded by means of an acceptance of the service through the platform, the provider's platform will inform the owner, via email or by message in its mobile application, regarding all the characteristics, price, forms of delivery of the dog, date hiring and time of acceptance of the service by the caregiver.

PETVALET reserves the right to reject an order for the following priced reasons:

  1. For identifying or suspecting falsehood in the data provided either by the owner of the dog or by the caretaker.
  2. Due to inconsistencies in the price or in the description of the service.
  3. To determine that there are sufficient disqualifications by one or more dog owners against a caretaker for not having provided previous services meeting high quality standards required at the sole discretion of the provider.
  1. SERVICES PROVIDED

PetValet night: The owner must deliver the dog to the agreed place, delivering detailed instructions, the animal's usual food, vaccination card, walking leash and muzzle if necessary. This service will apply whenever there is physical permanence of the dog in the custody of the caretaker for at least two calendar dates (one night), whatever the time agreed between the parties.

PetValet Day: The owner must deliver the dog to the agreed place, delivering detailed instructions, vaccination card, walking leash and muzzle if necessary. This service will apply whenever there is physical permanence of the dog in the custody of the caretaker for a period greater than 5 hours within a single calendar date. However, the service may be contracted on a recurring basis, that is, the same scheme may be repeated for more than one calendar date.

PetValet Go: The owner must deliver the dog to the agreed place, delivering detailed instructions, walking leash and muzzle if necessary. This service will apply as long as there is physical permanence of the dog in the custody of the caretaker occasionally, and for a period of up to 5 hours within a calendar date.

  1. PET SITTING

In case of agreeing to receive and deliver the dogs at home, the caretaker must adopt the necessary measures so that the dog makes a safe trip, in a public or private means of transport, but always complying with the existing legal regulations for each type of transport, as well as obeying the current regulations on the prevention of animal abuse, avoiding any condition that threatens the physical or psychological well-being of the dogs.

Notwithstanding the foregoing, the caregiver must adopt the measures required so that the receipt and / or delivery can be made in the agreed time, and if not, as soon as possible, to the satisfaction of the owner, for which no responsibility can be attributed. against the provider.

  1. RIGHTS AND OBLIGATIONS OF THE PARTIES

Both the caretaker and the owner are obliged that the first and future reservations between them are always made through the PETVALET platform. Failure to comply with this obligation, at the sole discretion of the provider, will empower it to indefinitely suspend access to the platform by the users involved.

The caretaker has the right not to accept reservations for certain types of dogs, based on breed, size or any other information, as long as he notices it in his profile.

The caretaker has the obligation to comply in the development of the service with all the applicable regulations in relation to the keeping of animals (leash, excrement, muzzle, etc.).

  1. PARTICULAR TERMS OF EACH SERVICE CONTRACT

The parties understand and accept that the elements of each service contract between the dog sitter and the dog owner will be freely agreed upon by the latter, being the same obligated to comply with the obligations assumed contractually, as well as those arising with the relevant authorities. , including tax.

  1. LIABILITY OF PET VALET

To the extent permitted by applicable law, the provider is not directly, indirectly, jointly and severally liable for any damage or harm that the dog, the owner of the dog, or the dog's keeper, or the pets or property may suffer, cohabitants, or family members of the caregiver. The provider is only concerned with providing caregivers and owners with a platform that facilitates communication, and eventually, a means of payment between caregivers and owners of dogs.

 

PARAGRAPH.- EXCLUSIVE WARRANTIES, DISCLAIMERS AND REMEDIES

The provider guarantees that the platform will operate, in substantial aspects, as described in its respective documentation. The provider also guarantees that the services will be provided in a professional manner in accordance with industry standards. Users must notify the provider of any deficiency in the services in order to pay attention to said deficiency, in accordance with these T&C.

THE PROVIDER DOES NOT WARRANT THAT THE PLATFORM WILL OPERATE ERROR-FREE OR UNINTERRUPTED, OR THAT THE PROVIDER WILL CORRECT ALL ERRORS IN THE PROGRAMS OR PLATFORMS.

IN THE EVENT THAT THE PROVIDER BREACHES WITH ANY OF THE FOREGOING GUARANTEES, THE EXCLUSIVE REMEDY OF THE USER AND THE TOTAL LIABILITY OF THE PROVIDER WILL BE THE FOLLOWING: A) THE CORRECTION OF THE ERRORS OF THE PROGRAMS OR PLATFORMS THAT CAUSE THE BREACH, OR OF THE BREACH IF THE PROVIDER CANNOT SUBSTANTIALLY CORRECT SUCH NON-COMPLIANCE IN A COMMERCIALLY REASONABLE MANNER, YOU MAY B) TERMINATE YOUR MEMBERSHIP AND OBTAIN A REFUND OF THE FEES PAID FOR SAID SERVICE, B) THE NEW PROVISION OF THE DEFICIENT SERVICES.

TO THE EXTENT PERMITTED BY LAW, THESE WARRANTIES ARE EXCLUSIVE AND THERE ARE NO OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OR LOSS OF PROFIT, LOSS OF REVENUE, INFORMATION OR USE OF INFORMATION. THE MAXIMUM LIABILITY OF THE PROVIDER FOR ANY DAMAGES UNDER OR RELATED TO THIS CONTRACT, WHETHER CONTRACTUAL OR EXTRACONTRACTUAL, OR OTHERWISE, WILL BE LIMITED TO THE AMOUNT OF FEES THAT YOU HAVE PAID TO THE PROVIDER UNDER THIS CONTRACT.

  1. RIGHT OF WITHDRAWAL

Once the service is contracted through the platform, a contractual agreement of wills is configured, which results in obligations for both parties. However, the user may cancel their order, in accordance with the cancellation terms established by each caregiver.

  1. APPLICABLE LAW AND JURISDICTION

These conditions will be governed or interpreted in accordance with Colombian legislation in that which is not expressly established. The provider, the caregiver and the owner, agree to submit any controversy that may arise from the provision of the products or services subject to these Conditions, to the competent Courts of the provider's domicile.

  1. PHOTOGRAPHS

As part of the Pet Valet registration, photographs will be requested for the owner's or their dog's profile, as well as for the keepers' profile.

Pet Valet reserves the right to share these photographs with other users through its Newsletters or social networks.

PRIVACY POLICY PET VALET v.02 (September 7, 2016)

This document establishes the policies for the treatment of the personal data of natural persons that governs LEAN APP SAS, in its administration of the technological platform called “Pet Valet” or “Pet Valet app”, in compliance with Law 1581 of 2012.

LEAN APP SAS is committed to respecting the privacy of the users of the “Site”, as said term is defined in the terms and conditions of use. For your more information, this policy explains our online information practices and the tools that users have in relation to the collection and use of their information.
We collect personal information, including without limitation names, identification document, proof of address, personal references, email addresses, home address, contact telephone number, pet data, photographs, copies of identification documents, copies of receipts for public services or correspondence, and other information required to or freely provided by our users.

The information that users voluntarily provide us is used for consultation, processing and use purposes, with the following objectives:

  1. Innovate, improve, develop and implement new promotional campaigns for products and services; design and offer new products and services through the management of permanent analysis of their preferences, tastes and profiling of their Users in demographic aspects and consumption habits, balance consultation, among others.
  2. Carry out identity checks, judicial records in public databases, identity and address verifications, telephone interviews, home visits.
  3. Support the adequate provision of the services offered by the Site.
  4. Perform basic administrative management tasks.
  5. Communicate through any channel intended for this purpose, promotions, news, products and services related to the products and services offered and marketed by PET VALET O LEAN APP S.A.S.

The use, determined by the different purposes indicated above and that include the sending of commercial and advertising information related to the products and / or services that PET VALET OR LEAN APP SAS (terms used interchangeably) offer, may be exercised through means such as (i) emails, (ii) text messages (SMS) and / or (iii) phone calls (cell phones or landlines), (iv) electronic inquiries.

Data users acknowledge that the provision and authorization of use of their Personal Data personal information is carried out on a voluntary basis, taking into account the characteristics enabled for such purpose, and the powers of use informed by PET VALET, and in the understood that such information will be part of a file and / or database that will contain your profile, which may be used by PET VALET in the terms and for the purposes established here, and in the terms and conditions of use of the Site.

On the other hand, the information that the owner voluntarily provides must be truthful and complete, and it will not be used, processed or transferred beyond the limits allowed by him, defined in his declaration of and those that the current legislation establishes, is that is, for the commercial purposes that each user has with PET VALET.

The User authorizes PET VALET to share their Personal Data with PET VALET's commercial partners for purposes related to the use of the platform by the owner. Likewise, it authorizes PET VALET and its commercial allies to use the Personal Data provided, in the management of PET VALET itself and within the commercial alliances that PET VALET subscribes, to generate added values. Therefore, you authorize PET VALET to keep, update, process, consult and treat them in the ways established in this Policy.

PET VALET clarifies that, although the information processing activities provided by the data holders are carried out by PET VALET staff, they may be carried out by contractors and / or service providers (in charge of processing personal data) that in any way may have access to the Personal Data consigned in the PET VALET databases, due to a special order (in charge of the treatment), they are contractually obliged to store, treat, protect and keep said information as confidential and They will not be able to treat it for any other purpose than that indicated contractually by PET VALET.
The platforms that make up the Site may use "cookies" and other tracking technologies that are useful to collect information on the type of search engines or browsers (browsers) and operating systems, tracking the number of users and the usefulness of the information and offers on the Site. to user. Personal information cannot be collected by "cookies" or other tracking technologies. But if you have previously provided personal information, "cookies" can be linked to that information. All processes will be regulated according to legal regulations and all your rights regarding data protection will be respected in accordance with current regulations.

PET VALET may host its own advertising, affiliates, or advertising networks. This advertising is displayed by advertising servers that also use "cookies" to display advertising content related to users. Each of these advertising servers has its own privacy policy, which can be consulted on its own web pages.
PET VALET does not share any personal information with third parties, understanding third parties as those who are not users of the Site, or are not related to the services that it provides or that are provided as a result of its use (for example, veterinary professionals, or support providers related to the services contracted through the Site). PET VALET will share information with government agencies or other companies in order to assist in fraud prevention or investigation. Said disclosure will be made when: (1) it is requested or permitted according to applicable law; or, (2) when seeking to protect against fraud or prevent fraud or unauthorized transactions; or, (3) to contribute to a fraud investigation that has already occurred. Your personal information is kept safe. Only the administrators of the Site have access to this information.

Transfer of personal data to third countries
The platform is an environment for the interrelation of natural and / or legal persons, so that they can exchange products and / or services. The personal data users of the platform will be incorporated into a file owned by LEAN APP S.A.S. Who guarantees that it has adopted security measures aimed at protecting the confidentiality of personal data in accordance with current applicable legislation, and the use of it in accordance with the authorization granted by its owners. This information will be available at all times for the owner, for the corresponding administrative or judicial authorities that, depending on the provisions of the applicable legislation, may require access to it.

The owner expressly authorizes LEAN APP S.A.S. so that it can provide the personal data of the users of the Tool to a third party, whenever it is necessary to provide the service requested by the owner, including, where appropriate, the international transfer of personal data, for the same purpose .

 

PET VALET RESERVES THE RIGHT TO MODIFY THIS POLICY AT ANY TIME AND WITHOUT NOTICE. ANY MODIFICATION WILL ENTER INTO EFFECT AND WILL HAVE EFFECTS AGAINST RELATED THIRD PARTIES FROM THEIR PUBLICATION ON THE CORRESPONDING CHANNEL. ACCORDINGLY, USERS ARE RECOMMENDED TO CHECK FREQUENTLY THE TERMS OF USE AND PRIVACY OF THE SITE.

CONDITIONS OF VETERINARY EMERGENCY ASSISTANCE (v.01)

1. OBJECT.

These conditions govern the provision of the emergency veterinary assistance service, to be provided by PET VALET (LEAN APP SAS) to Pet Lovers, or registered and approved pet sitters, during the provision of a service contracted through the Pet Valet mobile application (the "Site"). Pets that are the object of a service contracted through the site, and only for its duration, will be covered at no cost, of a basic veterinary service, consisting of the availability of veterinary guidance, through telephone calls and / or visits. domiciliary of veterinary doctors designated by PetValet, if in their sole discretion, PetValet or the veterinary doctor consider it pertinent and have the availability for the face-to-face visit.

2. EMERGENCY VETERINARY ASSISTANCE CONSULTATION PROCEDURE

2.1 If during the provision of a service contracted through the Pet Valet mobile application, any concern or unforeseen and / or accidental veterinary need arises with the pet that is the object of the contracted service. A Pet Lover may request the provision of the service to the following numbers, or to those indicated on the website: www.petvaletapp.com:

314 386 0802
310 488 4423

If there is any difficulty in communicating with the above, please contact Pet Valet directly (support for Pet Lovers) 320 374 5263

The Pet Lover must provide at least the following information when contacting PetValet or the designated veterinarian:

Pet identification data
Pet owner's name and contact details
Description of the contracted service (range of dates and type of service)
Precise location of the pet
Detailed description of the situation, indicating the cause (if known), symptoms, and other observations that allow the veterinarian to assess the situation. It is advisable to use electronic means to share photos and / or video.

2.3. EVALUATION AND MEASURES

The veterinarian will evaluate the information obtained, and will determine if he can offer telephone recommendations, or if it is timely and pertinent to visit the pet (subject to coverage and availability). As a result of the call, there may also be cases in which the professional and / or Pet Valet find it advisable to transfer the pet to a veterinary care center. This eventuality is termed as an emergency.

The guidance provided by telephone or in person, is not intended to be a comprehensive veterinary evaluation, but rather to support Pet Lovers in their daily functions. Each pet owner is obliged to keep their pets in good health, and to carry out the corresponding checkups and examinations.

2.4. EMERGENCIES

In the event that the veterinary doctor deems it necessary to move the pet to a veterinary care center, PetValet will make reasonable efforts to contact the owner or manager of the pet at the telephone numbers provided during registration, in order to notify them of the situation, and receive instructions on the actions to take. In the event that after reasonable attempts to communicate with the owner of the pet, this is not possible, through their acceptance of the terms and conditions, which is understood to be provided by the acceptance of the terms and conditions of use of the Site and / or by simply using the Pet Valet mobile application, the users (pet owners) expressly authorize PetValet, in good faith, to take the measures it deems appropriate, in order to provide emergency care to the pet, and they are obliged to cover the costs derived from such situation.

If by authorization of the owner, or of PetValet (if it is impossible to communicate with him after reasonable attempts), it is decided to transport the pet to a veterinary medical center, PetValet will give the corresponding instruction to the Pet Lover, or will lead the pet by its own means . It is understood and accepted by the users that all expenses related to care from the moment of the decision to transfer to a veterinary center, will be borne exclusively by the owner or designated person in charge of the pet. The parties declare that they know and accept that this service exclusively covers the basic orientation provided by telephone and / or in person by veterinarians designated by Pet Valet, but in no case will it cover transportation costs or services of any kind to be provided in a veterinary medical center or similar.

3. LIMITATION OF LIABILITY AND NO WARRANTIES

Pet Valet does not provide medical or veterinary services, nor is it an insurer or insurance broker. The assistance described here only seeks to provide a benefit to the services provided by individual users of the technological platform. Therefore, no warranty, including implied warranties of fitness, is offered beyond the scope of these terms. The parties accept that neither PetValet nor Pet Lover assume obligations beyond what is described herein. Likewise, by using Pet Valet, users declare that they exempt Pet Valet, veterinary professionals, and Pet Lovers from liability for any damage suffered by the pet, derived or not from the decision or recommendation of Pet Valet or from veterinary professionals, since it is known and accepted that they will make the determinations that in their best judgment and good faith, seek the welfare of the pet (but not assuring it) taking into account the urgency, quick observations, and the availability of information on the situation. The obligations established here are of means and not of result.

IF USERS DO NOT AGREE WITH, OR DO NOT UNDERSTAND THE CONTENT AND SCOPE OF THIS CLAUSE, THEY SHOULD REFRAIN FROM THE USE OF THE PET VALET APPLICATION, AND UNINSTALL IT FROM THEIR DEVICE.

4. COSTS

As of the date of these terms and conditions, PetValet offers at no cost the telephone guidance service and home visit of the veterinarian, and up to a value of 150,000 pesos in medicines or procedures, if it is pertinent to administer them during said visit. The costs of additional care services not covered (including without limitation: ambulance expenses, hospitalization expenses, surgeries, medical examinations, evaluations in medical center, X-rays, etc.), or for costs in excess of the limits of the value of the service provided hereby, they will be the sole responsibility of the owner of the pet. Consequently, neither the Pet Lover nor PetValet will be responsible for such payments, and by using the Site, users agree that they know, understand and accept these conditions.