Privacy policy

 This document establishes the policies for the treatment of personal data of individuals within the context of use of PET VALET platform.PET VALET is committed to uphold the privacy of users of its website and the PET VALET mobile application (the “Site”). This policy explains our online data practices and the resources that users have in relation to the collection and use of their data. By using or accessing the website and mobile application in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways. Please note that we need certain types of information to provide the Services to you. If you do not provide us with the required information, or if you ask us to delete that information, you may no longer be able to access or use certain Services.


Information we collect includes both information you knowingly and actively provide us when using any of the PET VALET services and sites , and any information automatically sent by your devices in the course of accessing our products and services.

PET VALET may collect personal data, including but not limited to names, identification documents, proof of address, personal references, e-mail addresses, home address, contact telephone number, user’s pet related data, photographs, copies of utility bills , receipts or correspondence, and other information which must be freely provided by our users.

Pet Valet may collect general location information . That is, inferred from your IP address, or specific geolocation provided with your consent. For example, we may request geolocation information of Pet Care Providers when they are being requested by pet owners and / or when they are rendering services for Pet Owners.

During the rendering of services, we may also ask you for financial information for payment purposes, including, but not limited to your billing name; billing address; credit, debit, bank card or PayPal account information; or any other information that we, in our sole discretion, deem appropriate (“Payment Information”). We will not store your Payment Information on our database. Once you provide us with your Payment Information to us, we will forward the information to our third party payment processor, who will only use your Payment Information to process your payment of the ordered products.


We may collect information that you provide directly to us through the following methods:

  • ●  When you use our Services, when you register for an account, request a service from a Caregiver, or communicate with a Pet Owner looking for services from a Pet Caregiver;

  • ●  When you fill out forms;

  • ●  When you request customer support;

  • ●  When you otherwise communicate with us or other parties in connection with

    the services we offer through our Site.

    Automatically obtained data:

    Log Data

    When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Device and Usage Information

Whenever you interact with our Services, we and our third-party service providers, which include ad networks and analytics companies such as Google Analytics, may use cookies, web beacons, and other tracking technologies to collect information about the computers or devices (including mobile devices) you use to access the Services. The information collected includes, without limitation, your IP address, device identifier, “cookie” information, the type of browser and/or device you use to access our Services, and the page or feature you requested.

Cookies are small text files that are placed on your mobile phone’s or computer’s hard drive by a webpage server. Cookies are used to store a visitor’s preferences and to record session information. Cookies are also used to prevent duplicative advertisements and to customize newsletter, advertising and Site content based on a user’s browser type and, if applicable, Registration Data. The Site uses uniquely identifiable cookies for your session activity, and will not function without this session tracking security enabled. We will, however, never reveal or share this cookie information to any third party site, nor does your cookie contain any Personal Information.

Advertisements appearing on the Site may be delivered to you by us or by one of our advertising partners. Our advertising partners may set cookies, which will allow the ad server to recognize your computer each time an advertiser sends you an online advertisement. In this way, ad servers may compile information about where you, or others who are operating your computer, saw their advertisements and determine which ads are clicked through by you. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you. We

do not control these third party cookies. Use by advertisers of cookies is subject to their own privacy policies, not this Privacy Policy.

You may be able to configure your browser to accept or reject all or some cookies, or notify you when a cookie is set. Each browser is different. Refer to the “Help” menu of your browser to learn how to change your cookie preferences. However, please note that YOU MUST ENABLE COOKIES ON YOUR BROWSER IN ORDER TO USE MANY FUNCTIONS OF THE SITE.


We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

Innovate, improve, develop and implement new promotional campaigns for products and services; Design and offer new products and services through the management of permanent analysis of preferences, tastes and profile of Users in demographic aspects and consumption habits, consultation of balances, among others. Perform identity checks, background checks in databases, identity checks and address verification, telephone interviews, home visits, and tasks related with fraud prevention. Support the adequate provision of the services offered by the Site. Perform day to day administrative tasks. Communicate through various channels, promotions, novelties, products and services related to the products and services offered and marketed by PET VALET, allow and facilitate communication by and between the users with Pet Valet and between the users , in connection to the services rendered by the Site.

Use for the different purposes indicated above and including delivery of commercial and advertising information related to the products and / or services that PET VALET offers, may be exercised through means such as (I) e-mails, (ii) text messages (SMS) and / or (iii) telephone calls (cell phones or landlines), (iv) electronic inquiries.

We may share or disclose certain information if we believe in good faith that doing so is necessary or appropriate to (i) protect or defend the rights, safety, or property of Pet Valet or third parties, including to defend or enforce our Privacy Policy, our Terms of Service, or any other contractual arrangement; (ii) respond to requests for customer service; and/or (iii) protect the rights, property or personal safety of Pet Valet, its agents and affiliates, its employees, users and/or the public.

Due Diligence: We may share or disclose certain information, in connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.


When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.


We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.


We do not aim any of our products or services directly at children under the age of 18, and we do not knowingly collect personal information on individuals under the age of 18.


You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.

If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.


Pet Valet may use third-party web analytics services, such as those of Google Analytics. These service providers use the sort of technology described above to help analyze how users use the Services, including by noting the third-party website from which they arrive. The information collected by the technology will be disclosed to or collected directly by these service providers, who will then use that to evaluate use of the Services. Pet Valet also uses Google Analytics for certain purposes related to advertising. To prevent Google Analytics from using your information for analytics, users may install the Google Analytics Opt-Out Browser Add-on.

Tailored Advertising

Third parties whose products or services are accessible or marketed via the Services may also place cookies or other tracking technologies on your computer, mobile phone, or other device to collect information about your use of the Services in order to (a) inform, optimize, and serve marketing content based on past visits to our websites and other sites and (b) report how our marketing content impressions, other uses of marketing services, and interactions with these marketing impressions and marketing services are related to visits to our websites. Pet Valet may also allow other third parties (e.g., ad networks and ad servers such as Google Analytics) to serve tailored marketing to you and to access their own cookies or other tracking technologies on your computer, mobile phone, or other device you use to access the Services. Pet Valet neither has access to, nor does this Privacy Policy govern, the use of cookies or other tracking technologies that may be placed on your computer, mobile phone, or other device you use to access the Services by non-affiliated, third-party ad technology, ad servers, ad networks or any other non-affiliated third parties. Those parties that use these technologies may offer you a way to opt out of targeted advertising as described below. You may receive tailored advertising on your computer through a web browser. Cookies may be associated with de-identified data linked to or derived from data you voluntarily have submitted to us (e.g., your email address) that we may share with a service provider in hashed, non-human-readable form.

If you are interested in more information about tailored browser advertising and how you can generally control cookies from being put on your computer to deliver tailored advertising, you may visit the Network Advertising Initiative’s Consumer Opt-Out Link and/or the Digital Advertising Alliance’s Consumer Opt-Out Link to opt-out of receiving tailored advertising from companies that participate in those programs. To opt out of Google Analytics for Display Advertising or customize Google Display Network ads, you can visit the Google Ads Settings page. Please note that, to the extent advertising technology is integrated into the Services, you may still receive advertising content even if you opt out of tailored advertising. In that case, the advertising content will be present; it will not be tailored to your interests. Also, we do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms. If your browsers are configured to reject cookies when you visit this

opt-out page, or you subsequently erase your cookies, use a different computer or change web browsers, your NAI or DAA opt-out may no longer be effective. Additional information is available on NAI’s and DAA’s websites, accessible by the above links.

When using a mobile application you may also receive tailored in-application advertising content. Each operating systemiOS for Apple devices, Android for Android devices, and Windows for Microsoft devicesprovides its own instructions on how to prevent the delivery of tailored in-application marketing content. You may review the support materials and/or the privacy settings for the respective operating systems in order to opt out of tailored in-application advertising. For any other devices and/or operating systems, please visit the privacy settings for the applicable device or contact the applicable platform operator.

User acknowledges that the authorization for the use of their Data is provided voluntarily, for the purposes informed by PET VALET, and that they understand that such data will be part of a file and / or database.

User authorizes PET VALET to share its Personal Data with PET VALET commercial allies and providers for purposes related to the use of the platform by the
owner. Likewise, user authorizes PET VALET and its commercial allies to use their Personal Data for PET VALET’s own management and within the scope of commercial alliances entered by PET VALET to generate value to its offerings. Therefore, User authorizes PET VALET to preserve, update, process, consult and treat Data in the ways established in this Policy.

PET VALET clarifies that, although the handling of data provided by its Users is carried out by PET VALET personnel, it may also be carried out by contractors and / or service providers, who will be contractually obliged to use, protect and keep such

information as confidential solely for the purposes indicated by PET VALET.
The platforms that make part of PET VALET , or the “Site”, may use “cookies” and other tracking technologies that are useful for collecting information on type of browsers and operating systems, tracking number of users and the usefulness of the information and offerings of the Site to user. If you have provided personal information, “cookies” may be linked to such information. All prosecutions will be regulated according to the legal norms and all their rights in respect of data protection will be respected in accordance with the current regulation.

PET VALET can host its own advertising, or that of its affiliates, or advertising networks. This advertising is shown through advertising servers that also use “cookies” to display advertising content related to users. Each of these advertising servers has its own privacy policy, which can be consulted on its own web pages.
PET VALET does not share any personal information with third parties, who are not related to the services that PET VALET provides or that are provided as a result of its use. PET VALET will share information with government agencies or other companies in order to collaborate in the prevention of fraud or investigation. Said disclosure will be made when: (1) is requested or allowed according to applicable law; Or, (2) when seeking to protect against fraud or fraud prevention or unauthorized transactions; Or (3) to contribute to a fraud investigation that has already occurred. Personal data is kept secure and only authorized system administrators of the Site have access to this information.

The platform is an environment of interrelation of individuals and / or legal entities, created for the purpose of exchanging products and / or services. The data of users will be incorporated into files owned by PET VALET, who guarantees reasonable security measures pursuant to safeguarding its confidentiality and integrity in accordance with applicable legislation, and to use it according to the authorization granted by the users. This information will be available at all times to the Users, and to the authorities that, depending on the applicable legislation, may require access to it.

User expressly authorizes PET VALET to share the data with third parties, whenever it is necessary to provide the services and the Site usage including, where appropriate, the international transfer of data.