Terms & Conditions
The following terms and conditions (T&C) will govern the provision of services and/or sale of products by PET VALET INC. (hereinafter “the provider” or “Pet Valet”, in favor of “The user, or “You”), that is, any individual or legal entity , either directly through a representative or through a digital tool such as a mobile application.
The use of the PET VALET application, its website, or any functionality derived from them (hereinafter “the service” or the “Technological Platform”), implies for each user the following:
You have read, understand and unconditionally accept its terms and conditions.
That user is of legal age and has sufficient legal capacity to understand the scope of these terms of service, and freely decides to contract the services offered by PET VALET under said conditions.
That user accepts and will abide by all the obligations that derive for the use of the service.
The user agrees to use the service in accordance with the applicable law and any general and particular terms and conditions defined for the products and services offered by PET VALET at all times, and must refrain from using them to:
– Transmit his username and password to unauthorized third parties, and must immediately notify PET VALET of access by an unauthorized user to said information.
– Engage in illicit activities, contrary to good faith or public order.
– Engage in activities that constitute an infringement of the regulation on intellectual and industrial property or any other rule of the applicable laws.
– Reproduce, duplicate, sell or exploit any content on the Pet Valet Website for commercial purposes.
– Generate or use content of a racist, xenophobic, pornographic nature, advocating terrorism and/or that violate human rights.
These conditions will have an indefinite validity period and will be applicable to all use of the service by the user. Pet Valet reserves the right to unilaterally modify these Conditions, without affecting rights acquired prior to the modification.
The purpose of this contract is to regulate the terms under which PET VALET grants the use of its services and / or its technological platform to users, in order for them to contract independently and autonomously, the sale of various products and services between and by individuals and/or legal entities, and particularly, between those who will be referred to as “caretaker” , “caregiver” of pets and “the owner” of the pet (both are referred to interchangeably as “users”).
THE SERVICES PROVIDED BY PET VALET INCLUDE BUT ARE NOT LIMITED TO ACCESS TO AN ONLINE PLATFORM THROUGH WHICH CAREGIVERS MAY OFFER SERVICES AND PET OWNERS MAY LEARN ABOUT AND BOOK SUCH CAREGIVER-PROVIDED SERVICES. YOU ACKNOWLEDGE AND AGREE THAT PET VALET IS NOT A PARTY TO ANY AGREEMENTS ENTERED INTO BETWEEN CAREGIVERS AND PET OWNERS. PET OWNERS CONTRACT FOR CAREGIVER-PROVIDED SERVICES DIRECTLY WITH CAREGIVERS. PET VALET IS NOT A BROKER, AGENT OR INSURER. PET VALET HAS NO CONTROL OVER THE CONDUCT OF USERS, CAREGIVERS, PETS, PET OWNERS, OR ANY OTHER USERS OF THE SITE OR CAREGIVER-PROVIDED SERVICES, AND PET VALET DISCLAIMS ALL LIABILITY IN THIS REGARD.
PRIVACY AND USE OF PERSONAL DATA
– As the owner of the data, the user has the right to: (i) know, update and rectify his information, (ii) free access to the personal data that is under our control, (iii) request proof of authorization for the handling of user’s information, which will be understood to be granted through the use of the services (iv) be informed of the use of personal data , (v) submit to the competent authority complaints related to violations of the protection of personal data, and (vi) revoke the authorization to use the data.
Consequently, the user may at any time make the aforementioned requests regarding their information to the email: firstname.lastname@example.org
The owner of the pet will request the service , either personally to a host or directly through the Pet Valet digital platforms providing the requested information, in order to identify possible caregivers and available locations.
Caregivers will receive service requests according to certain availability and assignment criteria defined by Pet Valet, and will go to the meeting place to receive the pet.
To formalize the contracting of the service and receive the pet, the caregiver will generate a unique security code that will be delivered to the owner of the pet, who must keep it and give it to him as an essential requirement when requesting his pet back. The caretaker and/or Pet Valet reserve the right to request additional confirmation information, in case there are reasonable doubts about the identity of the person requesting the pet, or in case of suspicion of theft of devices or information.
If the platform allows it, the user may choose to pay for the selected service by credit card, or otherwise, must pay the value of the services, according to the method agreed with each caregiver.
Once the transaction is concluded through an acceptance of the service through the platform, the platform will inform the owner, via email, SMS, or by means of a message in its mobile application, a summary of the transaction: price, date and times of beginning and end of service.
Pet Valet reserves the right to reject a request for service at any point.
PetValet on-site: The Pet Valet service will be available only in defined areas. The owner must deliver the pet to the agreed place, providing detailed instructions, a leash and a muzzle if necessary. This service will apply as long as there is physical permanence of the pet in the custody of the caretaker on an occasional basis, and for a period not exceeding 4 hours.
For this, it may be necessary for Pet Valet to obtain authorization from certain commercial establishments to promote the services in their facilities, as well as to provide the service to their clients, without this constituting an association or joint venture of any nature between Per Valet and the establishments. of commerce, which will remain unrelated to the contractual relationship or responsibility between Pet Valet, the caregivers, and the Pet Owners.
SELECTION OF CARETAKERS AND PET CARE
Pet Valet performs a vetting and selection process prior to accepting caregiversas members of the platform. This evaluation takes into account, as permitted by applicable law, background checks, review of professional profiles and capacities related to the provision of animal care services. Pet Valet ensures that the members of its platform, both Caregivers and Owners, maintain a minimum rating. Failure to maintain said qualification may result in the suspension of the profile on the platform, indefinitely and at Pet Valet’s entire discretion.
Caregivers must take all necessary measures to ensure that the pet is safe during care, and follow the recommendations given by the owner of the pet. Caregivers must comply with current regulations on prevention of animal abuse, avoiding any condition that threatens the physical or psychological well-being of pets under their care, third party pets and persons.
PET VALET will give priority in any selection process to Caregivers who have insurance that covers the activities they carry out through the platform.
BACKGROUND CHECK CONSENT
Users, and particularly Caregivers hereby authorize PET VALET and/or its agents to make investigation of their background, references, character, past employment, consumer reports, education, and criminal history record information which may be in any state or local files, including those maintained by both public and private organizations, and all public records, for the purpose of confirming the information contained on my application and/or obtaining other information which may be material to determine user qualifications for being accepted as members of the platform. A telephone facsimile (fax) or xerographic copy of this consent shall be considered as valid as the original consent.
RIGHTS AND OBLIGATIONS OF THE PARTIES
Both the caretaker and the owner shall make the first and future contractual transactions always through the PET VALET platform. Failure to comply with this obligation, in the exclusive opinion of Pet Valet, may indefinitely suspend access to the platform by the users involved.
The caregivers have the right and duty not to accept requests for certain types of dogs, based on breed, size or any other circumstances, or when they are not available to provide the service in a timely and safe manner.
The caregivers must comply at all times with all the applicable regulations in relation to the handling of animals (leash, cleaning of excrement, muzzle, etc.).
PARTICULAR TERMS OF SERVICE
The parties understand and accept that the terms of each service contract between the pet sitter and the pet owner will be freely agreed by them, being bound to fulfill the obligations agreed contractually between them, as well as those arising with the authorities. relevant, including tax authorities.
RESPONSIBILITY OF PET VALET
Parties agree that , to the fullest extent permitted by applicable law, PET VALET is not directly, indirectly, jointly, or subsidiarily responsible for any damage or harm that may be suffered by the pet, the owner, or the caregiver, assets, cohabitants, relatives of the caregiver, or third parties during a service. PET VALET is only a medium for providing caregivers and owners with a platform that facilitates their communication, and transacting.
Similarly, those commercial establishments that authorize the presence of Pet Valet in or near their physical facilities, or that in any way promote Pet Valet, are third parties that are in no way contractually related to Pet Valet , nor part of the contractual relationship between the Caretaker and the Owner. Therefore, these commercial establishments are not directly, indirectly, jointly, or subsidiarily responsible for any damage or harm that the pet, owner, or caretaker, property, or third parties may suffer.
EXCLUSIVE WARRANTIES, DISCLAIMERS AND REMEDIES
Pet Valet guarantees that the platform will operate, in material respects, as described in its respective documentation. Pet Valet also guarantees that its platform services will be rendered in a professional manner in accordance with industry standards. Users must notify Pet Valet of any deficiency of the services in order to work to resolve said deficiency, in accordance with these terms.
PET VALET DOES NOT WARRANT THAT THE PLATFORM WILL OPERATE ERROR-FREE OR UNINTERRUPTED, OR THAT PET VALET WILL CORRECT ALL ERRORS IN THE PROGRAMS OR PLATFORMS.
IN THE EVENT THAT PET VALET BREACHES ANY OF THE FOREGOING WARRANTIES, USER’S EXCLUSIVE REMEDY AND PET VALET’S ENTIRE LIABILITY SHALL BE AS FOLLOWS: A) CORRECTION OF ERRORS IN THE PROGRAMS OR PLATFORMS, OR IF PET VALET IS UNABLE TO SUBSTANTIALLY CORRECT SUCH ISSUES IN A COMMERCIALLY REASONABLE MANNER, PET VALET MAY ELECT TO TERMINATE THE SERVICE AND REFUND THE FEES CHARGED FOR THE DEFECTIVE SERVICE.
TO THE EXTENT PERMITTED BY LAW, THESE WARRANTIES ARE EXCLUSIVE AND THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS, INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT , INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OR FOR LOST PROFITS, LOST REVENUE, LOSS OF INFORMATION, OR USE OF INFORMATION. PET VALET’S MAXIMUM LIABILITY FOR ANY DAMAGES UNDER OR RELATED TO THIS AGREEMENT OR SERVICES HIRED, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL BE LIMITED TO THE AMOUNT OF THE FEES PAID BY THE USER TO PET VALET UNDER THIS AGREEMENT.
RIGHT OF CANCELLATION
Once the service has been hired through the platform among its users (Pet Owner and Caregiver), a contractual agreement between those parties is entered. However, the user may cancel their order, in accordance with the cancellation terms established from time to time by PET VALET and duly communicated to the users.
APPLICABLE LAW AND JURISDICTION
These conditions will be governed or interpreted in accordance with the laws and courts of New York. The provider, the caretaker and the owner agree to submit any controversy that may arise from the provision of the products or services subject to these Conditions, to the competent Courts and laws of New York.